All orders are processed and shipped from our warehouse within 7 business days. All US orders are processed once a week. We ship using either FedEx courier or Canada Post.  Delivery times will vary depending on your location. If you have any questions or would like to check the status of your order, please feel free to send an email to

If you are concerned with meeting a specific delivery date, please call or email us with your requirements and we will do our best to accommodate your needs.

Shipping Costs:

  • $0-$59.99, shipping costs $9
  • $60+, shipping is free within Continental US & Canada

Return Policy:

Items cannot be returned without prior approval from Soak Wash Inc.  If an item is returned without approval, all related costs will be billed to the customer. At the time of delivery, please carefully inspect the package before the carrier leaves. If there appears to be damages, refuse to accept the delivery citing the damaged parcel and contact us at 905-270-7625 or email us at

International Shipping:

At this time, we are unable to process orders outside of Canada and the continuous USA through our website. Please contact us at 905-270-7625 or